Before making a purchase, it's important to note that we do not offer returns, refunds, or exchanges of our products or services. This is a key aspect of our policy that you need to be aware of. By purchasing any product or service from us, you agree to these terms:

Your initial deposit is refundable within 3 days. To initiate a refund, simply contact us within 72 hours of making the payment. We will guide you through the process and ensure a smooth transaction. 

Once your deposit has been received and we commence the design process with you, you retain the ability to cancel the process at any time up until the first payment for construction is made. 

Once the first payment is made, we will order the products required to build your Sojourn, and they are all non-returnable. We understand that circumstances can change, but please note that at this point, no payments made are refundable. We kindly ask for your understanding that any cancellation of a build is your responsibility. We are not responsible for refunding any amount paid in part or in full due to cancellation of the project or change of mind.

It's crucial to adhere to the payment schedule. If the second payment is not received as planned, we will halt work on your project. However, we are committed to your project and will resume work as soon as the payment is made. Failure to make the payment within five business days gives us the right to cancel your project, and you will forfeit all materials purchased. 

When the final payment is due and your Sojourn is built and ready for transport, we will release it for delivery. If payment is not received within five business days, we reserve the right to cancel your project, and you forfeit all materials, labor, and other costs used to build your Sojourn. 

By making any payments to Design-Build-Live LLC, DBA Sojourn, you agree to this no-refund policy.

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1. Limited Warranty.

Design-Build-Live LLC (“Manufacturer”) warrants Sojourn modular dwellings (the “Products”) to be free from manufacturing defects in material and workmanship, under normal use and service for a period of 1 years from the date of purchase to the original buyer for all units delivered and installed by Manufacturer. In the event of a manufacturing defect, this limited warranty covers the scope of inclusions and exclusions.

Units that are not delivered or installed by Design-Build-Live, LLC will not be covered under our warranty. 

2. Scope of Warranty.

Manufacturer warrants only the Products which are manufactured by Manufacturer. ANY THIRD-PARTY COMPONENTS WHICH ARE NOT MANUFACTURED BY THE MANUFACTURER OR ARE NOT PART OF THE BUILDING STRUCTURE ARE NOT COVERED BY THIS LIMITED WARRANTY. Manufacturer shall replace any defective materials under this Limited Warranty but shall not be responsible for labor charges, shipping charges, or other expenses incurred in connection with the removal or installation of the original or replacement materials. Manufacturer also reserves the right to refund the amount paid by the purchaser of any defective Product, as its sole obligation under this Limited Warranty. Third-party components may be covered under third-party warranties.

3. Exclusions.

This Limited Warranty shall not extend to any of the following:    

Equipment which has been modified, repaired, or altered in any way without express written consent of Design-Build-Live LLC.

Unreasonable use (including failure to provide necessary scheduled and routine maintenance).

Tires, axles, power units, and all other parts not manufactured or constructed by Design-Build-Live LLC are warranted by their respective manufacturers.

Parts that require replacement in the ordinary course of use due to normal wear.

Any trailer used as rental equipment.

Damage to paint.

Products that have been painted or had their surface treated with other than approved chemicals.

Products not properly installed or where installation is not in strict adherence to Manufacturer’s written instructions;

Misuse, abuse, neglect or improper handling or storage of Products;

Use of accessories that do not properly receive and/or secure the Products;

Movement, distortion, collapse or settling of the ground or structure on which Products are installed;

Third-Party Components or finishes like the doors, windows, flooring, cabinets, toilets, shower, electrical, plumbing, appliances, accessories, hardware and so on are not covered under this limited warranty. Their respective manufacturers should be contacted directly for service of the products under their warranties.

 Electrical and Plumbing installations are NOT COVERED by this warranty and should be done by professional contractors.

Defects not caused by Manufacturer (for example, but not limited to acts of god, accidents, improper applications or installations outside of industry or Manufacturer standards); and

Any other cause not involving manufacturing defects in the Products.

Any damage caused during transportation, moving, or setting of the Product.

Additionally, Products are not warranted against discoloration or other damage cause by air pollution (including but not limited to metal oxides or metallic particles), mildew, exposure to harmful chemicals or weathering from the elements. Weathering from the elements is defined as exposure to sunlight and extremes of weather and atmosphere which will cause any colored surface to gradually fade, chalk, or accumulate dirt or stains. The severity of any condition depends on the geographical location of the Product, the cleanliness of the air in the area, and many other influences over which Manufacturer has no control.

Manufacturer reserves the right to discontinue or modify any of its Products, including the color, without notice to the purchaser nor shall Manufacturer be liable in the event the replacement Products may vary in color in comparison to the original product. If Manufacturer replaces any Product under this warranty, it may substitute Product designated by Manufacturer to be of comparable quality or price range in the event the Product initially installed has been discontinued or modified.

Manufacturer reserves the right to void this warranty if units appear damaged in any way from transporation or setting the unit. This includes possible damage due to travel, road conditions, colloisions, or any other incident where damage occured to the Product. This further includes units that are removed from a trailer and set by a crane or roll-off.

The manufacturer reserves the right to void this warranty if the Product appears damaged during transportation or setting. This includes possible damage due to road conditions, weather events, collisions, or any other incident that could cause potential damage to the Product. Because of the potential for damage due to third-party providers' mishandling of the Product, units removed from a trailer and set by a crane, roll-off, or any other method will not be covered under this warranty. 

4. Limitations on Liability.

(a) THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE THEREOF, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHETHER OR NOT ARISING FROM ANY TRADE USAGE OR COURSE OF DEALING, WITH RESPECT TO THE PRODUCTS OF COMPANY.

(b) IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR LOSS OF PROFITS, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY PRODUCT COVERED BY THIS LIMITED WARRANTY, OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOSS OF TIME OR INCONVENIENCE, OR INCIDENTAL EXPENSES.

(c) IN NO EVENT SHALL MANUFACTURER’S LIABILITY HEREUNDER EXCEED THE COST OF THE PRODUCT.

(d) SOME STATES DO NOT ALLOW THE EXCLUSION OF LIMITATIONS OF INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. ALSO, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

5. Obligations of Consumer.

As a condition precedent to Manufacturer’s performance of this Limited Warranty, the purchaser must promptly notify the Manufacturer in writing of any manufacturing defect and provide proof of the date of purchase as well as proof of property ownership. Details on making a warranty claim will be part of your final agreement when purchasing your Sojourn.

WARRANTY CLAIM PROCESS

All warranty claims should be directed to:

Design-Build-Live LLC

PO Box 338

Capon Springs, WV 26823

6. Limitations & Exclusions.

7. Modifications.

The Manufacturer reserves the right to make changes in design and/or materials in its Products without being obligated to incorporate such changes in any Products of prior manufacture, and to make changes in any time and design, materials or parts, without obligation or liability to owners of similar or the same model of prior manufacture.

8. Severability.

Nothing contained herein shall be construed as to require the commission of any act contrary to law, and wherever there is any conflict between any provision of this Limited Warranty, and any statute, law, ordinance or regulation contrary thereto, the latter shall prevail; provided, however, that the provision of this Limited Warranty which is affected, shall be curtailed and limited only to the extent necessary to bring it within the requirements of the law.

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